Dispatch times:
Orders are usually processed and dispatched by the end of the next working day after receiving payment. Sometimes there may be a delay if we are away, (eg at a classic car event), when an order is placed. Occasionally we may be away from the office for more than a few days, in which case we will post a notice on the website, stating our expected return date. Once dispatched, actual shipping times will vary depending on destination and courier/delivery service.
Vat/Tax & Import Fees, on EU & International orders:
We do not charge vat to any of our customers. However orders placed for delivery outside the UK may incur additional fees at the border of the destination country, such as import taxes, vat, or other charges. Rules around imports and the associated costs vary in different countries around the world.
As the importer, the customer is responsible for accepting the import rules and restrictions that apply in the destination country and the customer is liable for any and all such costs that are applied. This acceptance of this responsibility is a condition of the sale.
If an order is not delivered due to the customer not paying any such charges, this is the customer’s decision and we will not issue a refund. However, if such an order is returned to us (in the same condition as when we sent it), we will consider issuing a discretionary refund, less all shipping costs and a handling charge of £10.
Our estimated delivery times can be affected by import procedures. To assist with smooth transition of orders through border controls, we will attach a completed a CR22 Customs Declaration to all orders destined for countries where this is a requirement.
Shipping costs:
Shipping fees are determined by the total weight and the size of the packaged order, the destination and the delivery service being used. A minimal fee is included to cover our packing costs. The shipping fee may also include an additional cost for postage/packing for items that are particularly fragile. Where an order is above the size/weight allowed by our preferred shipping companies or above the value of the insurance provided by them, other arrangements may be possible, in which case an additional charge may apply.
For customer’s convenience, a guide price for shipping an order will be displayed in the basket/cart as soon as the customer adds goods to it. It will automatically update if changes are made to the cart’s contents or if changes are made during the check-out process. If the customer is registered with us and logged in, the shipping price shown will take their actual address into account and it will therefore be the actual shipping price, rather than a guide. If the customer has not registered their details on our system or is not logged in, the guide price shown will be based on the cheapest postage option for delivery to mainland UK. Sometimes there may be different delivery options. If so, the price shown will be the cheapest option, until the point at which the customer selects their delivery option (during the checkout process).
The actual shipping fee is displayed before the customer is asked to commit to making payment.
We advise customers to group items in one order, as separately placed orders will incur separate shipping fees.
Depending on shipping company weight thresholds, and also on stock levels and stock location, we may occasionally decide to separate an order into more than one shipment. We will inform the customer if this is the case.
Taking delivery:
We pack orders appropriately and take special care when packing fragile objects. If an order is damaged in transit this is likely to be due to excessive mishandling during the shipping process, which is beyond our control. We ask customers not to accept delivery if the packaging is damaged, as this may invalidate any claim that they might make against the shipping company responsible.
Collecting your order from us:
From Worthing:
We are based in Worthing, West Sussex, on the south coast of England. We do not keep normal office hours.
If you would prefer collect your order from us, please contact us before ordering, to ensure that this is possible at a mutually agreeable time. In all cases, collection would only be possible under the following conditions:
- It would be essential that you contact us to discuss arrangements before placing your order.
- Collection must be at a mutually agreed time.
- It would be entirely at our discretion and would depend on our own personal circumstances around the anticipated time of collection.
- Payment must be cleared before the goods will be released. (Occasionally, by prior arrangement and at our discretion, payment in cash on collection may be possible).
At meetings/events:
If we are attending a classic car event/meeting, it may be possible for us to bring an order with us, for you to collect from us there, but only under the following conditions:
- It would be essential that you contact us to discuss arrangements before placing your order.
- It would be entirely at our discretion and would depend on our own personal circumstances, practicality of transportation and other criteria.
- Payment must be cleared before we set off. (Occasionally, by prior arrangement and at our discretion, payment in cash at the meeting point may be possible).
- It would be the buyer’s responsibility to find us at a pre-arrange meeting point to collect their order.
Returns:
Our returns policy is in accordance with the UK & EU distance selling regulations, which may be seen in detail on government sites, such as here and here (click for links). These regulations include the right to cancel an order by written notification within seven days of completion of a contract. There are some exceptions to this, as described in detail here (click for link), but most do not apply to the types of items we sell. In all cases, we ask that you contact us in writing or by email as soon as possible, so that we can rectify any problems without delay. The return of any goods must be arranged by the buyer and at the buyer’s expense and risk. Please ensure that you obtain a certificate of posting from the post office or the equivalent if using another delivery company. Any returned items must be complete, including all packaging, and must be in the same condition as when supplied. Our returns address is: 3 Eton Road, Worthing, West Sussex, BN11 4RA. Incorrectly supplied goods should be returned within seven days of receipt. Any credit due will normally be made within five working days of us receiving the returned goods. We would not normally accept any item for credit if it has been fitted or used, unless it was faulty when supplied. Incomplete, damaged or defaced items will not be accepted for credit. We can accept no liability for any loss or damage caused in transit. In the event of any item being lost or damaged in transit, please refer to the ‘Taking Delivery’ paragraph on our ‘Deliveries’ page above.